Privacy
Policy.

Overview

Catch With Shad respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy applies when you visit our website, create an account, subscribe to our communications, contact us, place an order, request customer support, or otherwise interact with Catch With Shad.

By using our website, you acknowledge the practices described in this policy.

Information We Collect

We may collect information that you provide directly to us, as well as technical information collected automatically when you use the website.

Information you provide

• Your name, email address, phone number, and contact details.
• Billing and delivery addresses.
• Account login details and profile information.
• Order details, purchase history, returns, and customer-service requests.
• Product preferences, sizing details, styling requests, and wishlist information.
• Messages submitted through our contact form, email, social media, or other communication channels.
• Marketing preferences and newsletter subscription details.

Information collected automatically

• IP address and approximate location.
• Browser type, device type, operating system, and language.
• Pages viewed, time spent on the website, referring pages, and navigation activity.
• Shopping-cart activity, product interactions, and checkout activity.
• Cookie identifiers and similar technical information.

How We Use Your Information

We may use personal information for the following purposes:

• To process, confirm, deliver, and manage orders.
• To provide customer service and respond to enquiries.
• To manage returns, exchanges, refunds, and order issues.
• To create and maintain customer accounts.
• To provide product, sizing, and styling assistance.
• To personalize your shopping experience and recommend relevant products.
• To send order updates, service notices, and administrative communications.
• To send marketing communications where permitted.
• To improve our website, products, services, and customer experience.
• To detect fraud, abuse, security incidents, and unauthorized activity.
• To comply with legal, tax, accounting, and regulatory obligations.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand visitor activity, and improve performance.

Types of cookies we may use

• Essential cookies: required for shopping-cart, checkout, account, security, and website functionality.
• Preference cookies: remember choices such as language, region, and display preferences.
• Analytics cookies: help us understand how visitors use the website.
• Marketing cookies: may be used to measure advertising performance and provide more relevant promotions.

You may control cookies through your browser settings and, where available, through the cookie-consent options displayed on our website. Disabling essential cookies may affect website functionality.

How We Share Information

We do not sell your personal information. We may share information with trusted third parties where necessary to operate our business and provide our services.

These third parties may include:

• Website hosting, maintenance, security, and technical-service providers.
• Payment processors and fraud-prevention providers.
• Shipping companies, couriers, logistics providers, and customs agents.
• Email, newsletter, customer-support, and marketing platforms.
• Analytics and advertising providers.
• Professional advisers, accountants, insurers, auditors, and legal representatives.
• Public authorities where disclosure is legally required.

Payment Information

Payments may be processed by third-party payment providers. When you submit payment information, it may be transmitted directly to the applicable provider under its own privacy and security practices.

Catch With Shad may receive limited payment-related information, such as payment status, transaction reference, card type, or the last digits of a payment card. We do not normally store complete payment-card details on our website.

Marketing Communications

Where permitted, we may send you emails, messages, or other communications about new arrivals, styling ideas, promotions, collections, and offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. You may also contact us to update your communication preferences.

Even after unsubscribing from marketing, we may still send transactional or service-related communications, such as order confirmations, delivery updates, security notices, or customer support replies.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• The duration of your customer relationship with us.
• Order, accounting, tax, and legal recordkeeping obligations.
• Fraud prevention, dispute resolution, and security needs.
• Consent and marketing preferences.
• Applicable limitation periods and regulatory requirements.

Information may be deleted, anonymized, or securely archived when it is no longer required.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and for notifying us if you suspect unauthorized access to your account.

Your Privacy Rights

Depending on where you live and the law that applies, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information where legally permitted.
• Objecting to or restricting certain processing activities.
• Withdrawing consent where processing is based on consent.
• Requesting a portable copy of certain information.
• Opting out of direct marketing communications.

We may need to verify your identity before processing a privacy request. Some rights may be limited by legal, security, accounting, or operational requirements.

International Data Transfers

Some service providers may process or store information in countries outside Lebanon. Those countries may have privacy laws that differ from the laws in your location.

Where required, we take reasonable steps to ensure that international transfers are subject to appropriate contractual, technical, or organizational safeguards.

Children’s Privacy

Our website and services are not directed toward children who are not legally permitted to enter into online purchases.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe that a child has provided us with personal information, please contact us so that we can review and address the matter.

Third-Party Links and Services

Our website may include links to social-media platforms, payment providers, delivery services, or other third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. You should review the privacy policy of any third-party service before providing personal information.

Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal obligations.

The latest version will be posted on this page with an updated effective date. Where appropriate, we may provide additional notice of material changes.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact Catch With Shad using the details below.